Return Policy & Support

Trianon Coffee is a family-oriented business that strives to offer the best possible customer experience. When you order from us you are supporting a small business that sincerely appreciates our customers and their shopping experience.

All of the Coffee in our marketplace is roasted by us, and ships directly from our facility in Austin, Texas.

Order Support

If you need order support please click here or reply to your order confirmation email. 

Return Policy Basics

Returns must be made within 30 days of shipment.

Items must be exactly how they are shipped to you. New, unopened, unused and undamaged. Containing all original parts, contents, manuals, accessories, packing and shipping materials.

Returns received that do not meet our return policy conditions will be refused.

Restocking Fee

All returns are subject to a 20% restocking fee and original shipping fees.

Return Shipping

Shipping cannot be refunded and return shipping is the responsibility of the customer. It is recommended that your return shipment is insured for the full purchase amount.

Damaged Items

On rare occasions shipping damage happens even if an item has been packaged very well. Please be sure to inspect the item(s) in your package for damage once it has arrived. If an item has been damaged during transit, please contact us for assistance immediately so we can assist you. Please do not discard any packaging. Be very careful and practice safety measures if an item is damaged and has dangerous damaged or broken materials, for example broken glass or sharp pieces. Please take digital images of the damaged item, we may need these. If you wait to contact us we may be unable to assist with a claim, so contact us immediately if you have received a damaged item. 5 days maximum

Delivery Refusal

Please be aware all orders that have been refused for delivery from Trianon Coffee are subject to a 20% restocking fee including any original shipping fees. We reserve the right to deduct any restocking fees and shipping fees from any amount refunded.

Outside Return Period

If an item is outside our 30 day return period and is defective, please contact the manufacturer directly for warranty support. Product support information can be found on the specific product’s page on our website. You can also find many product support pages and manuals for each product on our website on the product pages. In many cases they’ll be able to guide you through a solution that doesn’t require warranty support.